Pool Guy Supply - Back what you sell or don't sell it!

I purchased pool filter cartridges from this company a few years ago.Since that time I have had 2 of the four implode during normal use.

I clean my cartridges regularly and there is no reason for this problem. I approached the company and they wouldn't back what they sell. They offered to upsell me by trying to get me to purchase 4 new cartridges. After the first imploded they said this never happens.

I guess this just be the rarest of cases. Back what you sell or don't sell it.

Very disappointed.Won't do business again with this company.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Customer service

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Pool Filter Cartridges
Review category
Household Services
review #529047

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Sep 21, 2014 #873302

I'd be interested in knowing what could actually caused this. I've had a hot tub for 20 years and have never seen anything like that before. Can you post the results so we know what to look for?

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Sep 12, 2014 #869094 Auburn, Massachusetts

have you tried contacting the manufacturer not the retailer? unless they're the same there's nothing for the retailer to back. it's on the manufacturer. I know this firsthand because I work retail, and while there are normally allowed returns in most cases, there's times when it's not allowed and if something goes wrong outside the return window it's on the manufacturer NOT the retailer to "back" it as you say they need to do.

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