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2.1 Based on 7 reviews
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    • Great customer support 1
    • Jason 1
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    • Customer service sucks 3
    • Avoid like ebola 2
    • Did not get replacement cell 2
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I have recently had the "fun" of dealing with these guys and their "carved in stone" policy. I have had an issue with salt cell. As with all the complaints I am seeing, I am not alone. I ordered one that was "compatible" with my 7 year old Hayward system. Got all sorts of errors. Had repairman out, REORDERED correct one from these guys. I am not happy about the "restocking" or the "you pay ship"...and we will test part for... Read more

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Bought Aqua Rite main board. It would not work and they save me a song and dance about returning it, it would cost me $15, most likely they'd find nothing wrong, etc. The exact same thing others who got scammed said in their reviews, but unfortunately I didn't look at reviews before I bought. Kept telling me there was nothing wrong with the board they sent me, but he didn't want it back in exchange for a different board. Simple - DO NOT buy from... Read more

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Bought what I thought was a genuine Pentair temperature sensor from Pool Guys, which quite working in less than 90 days. First, based on the listing, I thought I was buying a genuine Pentair sensor. I didn't realize until after I received the order that it was generic aftermarket replacement. I contacted the Pool Guys after it failed and they said it only had a 30 day warranty. How convenient is that! They said if I hadn't tighten it down so... Read more

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This company should be under federal investigation for lies, deception and racketeering. They sell imitation products and market them as OEM products. Their customer service is non-existent and is down right deceitful. We purchased a Hayward flow switch from them and received some other brand and it never worked. Asked for a refund and they refused. As others before, I should have done my research prior to purchasing from this horrible... Read more

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I ordered some pool filter cartridges from this company. Because the cartridge number on the outside of the filter didn't match what was inside, I had to return them, and ordered a new set of cartridges from them. When I called, they told me I that not only did I have to pay shipping costs to return them, but that I would also be charged a 20% "restocking fee"--which was not mentioned when I ordered it, nor on the e-mail confirmation of my... Read more

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Who cares if they have the cheapest price, I like many others have been sold a crappy salt cell generator from T-Cell-15 Deluxe - Optimum (T-Cell-15-DLX). I have screenshots from the purchase 2 years ago that states the product has a FULL 3 year warranty. After 2 years the salt cell has failed and they say it is only a parital warranty covering 30% of the costs. Utter garbage! Also it is no wonder they are now only offering a 6 month... Read more

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Purchased replacement board for Aqua Rite Salt System. Installed board. It ran perfectly for 3 weeks. After 3 weeks ALL the lights on the board came on and malfunctioned further from that point defaulting to add salt and check cell. Spoke with Jason on the phone 2 times trying to diagnose. He was very helpful and determined the board was bad. Per their request I returned the board to them at my cost of $14 shipping. They did a bench test and... Read more

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I've ordered parts for Pool Guy Supply several times and they continue to offer exceptional service ! I spoke to Jason via E-Mail after receiving my Heater Control Board as I was concerned that it had a slightly different appearance. After checking my pictures against the part numbers, Jason assured me that I had received the correct part. As usual, Jason was Spot-On !! The heater is now repaired and functioning properly ....... Thanks again... Read more

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Pool Guy Supply has a bad reputation so they got a new name Optimum Pool Technologies, Inc. Google each and note their address. They sell a few things legit and buy copies of pool salt chlorinators as replacements. Pool Guy Supply has a bad reputation so they got a new name Optimum Pool Technologies, Inc. Google each and note their address. They sell a few things legit and buy copies of pool salt chlorinators as replacements. Pool Guy Supply... Read more

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My experience is the same as everyone elses'. Sold me a salt cell with a 3 yr warranty. Warranted it for the first fail after 11 mo. It lasted 13 mon. Now I'm told I have to pay 70% for a new one. What a rip off! not to mention the hassle of having to send it back and wait for another one. So I paid for a 3 yr salt cell and got barely a year out of two of each of them. Their customer service is sorely lacking as well. What a racket. Let... Read more

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